CANCOM Austria

CANCOM Austria is an Austrian ICT, cloud, managed services, cybersecurity, and data center infrastructure provider headquartered in Vienna, Austria. The company operates as CANCOM Austria AG, one of the Austrian subsidiaries of the CANCOM Group, and positions itself as a digitalization partner spanning network, cyber security, collaboration, cloud solutions, infrastructure as a service, and managed services. Public company materials state that CANCOM Austria serves almost 20,000 customers and employs around 1,622 people, while CANCOM SE completed the acquisition of K Businesscom in 2023 and rolled the Austrian business into the CANCOM brand from January 2024.

⚙️ Facility Highlights

Data Center Footprint:

CANCOM Austria publicly references Austrian data center and hosting capabilities rather than a simple single site footprint. Official materials describe the company’s earthDATAsafe as a secure Austrian data center used for backup solutions, data hosting, and sensitive infrastructures, while certification documents also place earthDATAsafe in Kapfenberg and a Vienna data center cluster / Rechenzentrumsverbund within certified operational scope. An ISO 27017 certificate page additionally lists several Vienna data center related addresses, including Am Europlatz 5, Computerstraße 4, and Breitenfurterstraße 317 to 319, indicating a broader certified infrastructure footprint than the marketing site alone describes.

CANCOM Austria also markets “hosting in Austria” and positions its infrastructure around Austrian data handling, security, and compliance sensitive use cases. The company does not publish a simple public count of colocation facilities in the same way a pure play colocation operator might, but its certifications and industry pages show a meaningful Austria based infrastructure presence tied to Vienna and Kapfenberg.

Facility Design & Infrastructure:

CANCOM Austria’s published data center infrastructure material centers on private cloud, hybrid cloud, virtualization, backup and recovery, storage systems, and consumption based infrastructure delivery. Its infrastructure pages explicitly reference VMware Cloud Foundation, backup and restore, storage networks, and container management across public cloud, private cloud, and customer data center environments.

The company also promotes managed data center operations through its Managed Services portfolio, including operational responsibility for data center and cloud environments. Public materials emphasize high availability, standardization, and managed operation rather than detailed public specifications such as rack sizes, cage layouts, or retail colocation menu items.

Service Portfolio Overview:

CANCOM Austria publicly documents a broad infrastructure and cloud portfolio that includes Infrastructure as a Service, private IaaS, public IaaS, hybrid IaaS, managed services, backup and restore, business continuity and disaster recovery orchestration, managed OpenShift services, data center infrastructure consulting, network solutions, and cybersecurity services. It also publishes a Cloud Marketplace and positions itself around hosting and as a service models.

🔐 Security & Compliance

Infrastructure Resilience:

CANCOM Austria’s infrastructure and disaster recovery materials emphasize high availability, business continuity, backup and recovery, and ransomware focused disaster recovery architecture. The company’s Infrastructure as a Service page states that IaaS is positioned around high availability and defined service levels, while disaster recovery materials describe orchestration and resilient infrastructure for restoring business critical applications quickly after an incident.

Certification documents also show that earthDATAsafe Kapfenberg and the Vienna data center cluster are included in CANCOM Austria’s certified environmental and cloud security scope, which supports the case that these environments are part of a structured operational framework rather than ad hoc hosting assets.

Physical & Logical Security:

CANCOM Austria’s public certifications and company pages show a formalized security management approach, including an integrated management system and ISO aligned governance. The ISO 27001 certificate states that the scope covers information security, business continuity, and data protection across CANCOM Austria’s information assets, business processes, legal entities, and locations in multiple countries.

The company also operates a Cyber Defense Center and publishes broader IT security services spanning network security, endpoint security, OT security, and security portfolio capabilities, indicating that logical security and operational controls are core parts of the platform and services stack. Detailed public statements about facility level physical controls such as biometrics, mantraps, or guard staffing were not clearly published in the sources reviewed.

Compliance & Standards:

CANCOM Austria publicly states that it has an integrated management system certified to ISO 9001, ISO 14001, ISO 27001, and ISO 29993. Public certificate files also show ISO 27017 coverage for cloud service related controls and an ISO 27701 certificate file is publicly exposed on the company site. In addition, CANCOM Austria states on its company profile that it operates according to the globally recognized ITIL standard for service management.

🌐 Connectivity & Carrier Access

Carrier Neutrality:

Not publicly listed. I did not find clear public evidence that CANCOM Austria markets its facilities specifically as carrier neutral colocation environments.

Network Capabilities:

CANCOM Austria has a substantial published networking portfolio. Its network pages reference Carrier Ethernet, SDH, radio relay, DWDM, LAN and WAN, 5G campus networks, and Network as a Service powered by Meraki, while separate pages market CANCOM SD WAN as a cloud based network service. The company also describes itself as active across enterprise networking, data center networking, WAN, SDN, management, automation, and managed operations over the network lifecycle.

CANCOM Austria’s managed services portfolio also spans Intelligent Network, IT Security, and Datacenter & Cloud, which supports positioning around integrated infrastructure and network operations rather than standalone bandwidth resale only.

Connectivity Use Cases:

Public materials suggest strong fit for organizations building hybrid cloud, multi site enterprise networking, remote work connectivity, data center to branch connectivity, security integrated WAN, and managed network transformation. CANCOM explicitly highlights branch, office, and data center interconnection use cases for SD WAN and promotes network modernization for digital workplaces and distributed operations.

💼 Who It Serves

CANCOM Austria serves a broad enterprise and institutional customer base. Its site names industries and customer groups including finance, healthcare, retail, manufacturing, enterprise, providers, public sector, and tourism. The company also states that it supports almost 20,000 customers and publishes sector focused pages for SMEs, retail, and other verticals, with particular relevance for organizations needing digital transformation, managed infrastructure, networking, cybersecurity, and Austrian hosted environments.