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Synergy Fiber

About Synergy Fiber

Synergy Fiber (also referenced as Synergy Broadband LLC d/b/a Synergy Fiber) is a U.S.-based broadband and building-technology services provider headquartered in Ann Arbor, Michigan. The company positions itself as a single-vendor technology partner for large multi-tenant properties (MTU/MDU), delivering fiber broadband / Dedicated Internet Access (DIA), voice, TV/video solutions, structured cabling/IT wiring, access control (electronic locks), security cameras, energy submetering, and data center colocation services. Synergy publicly states it has operated “since 1998” and describes early expansion into in-building internet services for MTUs in the Ann Arbor area.

⚙️ Facility Highlights

Data Center Footprint:

  1. Ann Arbor, Michigan, USA (Synergy states its secure data center is located in Ann Arbor, Michigan).
  2. Additional data center locations: Not publicly listed.

Facility Design & Infrastructure:

  1. Synergy markets colocation “in a redundant N+1 environment for power and connectivity.”
  2. Data center feature statements include: redundant UPS, N+1 high-capacity cooling, redundant Cisco-powered network, and 24/7/365 monitoring and support.
  3. Colocation service form factors: 1U server colocation up to half and full cabinet services (explicitly described).
  4. Facility security/power/fire systems are described in general terms as “world-class security, power, cooling, fire suppression, advanced cabling systems,” without a published control list.

Service Portfolio Overview:

  1. Dedicated Internet Access (DIA) and managed fiber circuits (with 24x7 router monitoring/maintenance described).
  2. Colocation / Data Center services (1U through cabinets).
  3. Voice / phone systems (hosted voice, analog/digital lines, eFax, PRI referenced on services directory).
  4. Television / video platform services (DISH Smartbox positioning).
  5. IT wiring / structured cabling (BICSI/RCDD positioning).
  6. Electronic locks / access control and security cameras solutions.
  7. Submetering electricity / circuit-level energy monitoring platform.
  8. “Additional Services” include items like videoconferencing, web-hosting, email service (listed at a high level).

🔐 Security & Compliance

Infrastructure Resilience:

  1. Redundancy claims include N+1 cooling, redundant UPS, and a redundant Cisco-powered network.

Physical & Logical Security:

  1. Synergy states the facility offers “world-class security” and is a “secure data center,” but detailed controls (guards/mantraps/CCTV specs/access procedures) are Not publicly listed.

Compliance & Standards:

  1. Facility certifications (ISO 27001 / SOC reports / PCI DSS / Uptime Institute, etc.): Not publicly listed on Synergy Fiber pages reviewed.
  2. Workforce/installation credentials: Synergy describes certified technicians and references BICSI contractors / RCDD design.

🌐 Connectivity & Carrier Access

Carrier Neutrality:

  1. Synergy describes its broadband solution as “carrier neutral / network neutral” and “scalable and carrier neutral” in broadband positioning.

Network Capabilities:

  1. Dedicated Internet Access (DIA) offered with uptime commitments stated (99.999% for dedicated fiber; 99.99%+ for distribution/core per their broadband page).
  2. Data center features explicitly include “Fiber and Ethernet cross connections” and “multiple-carrier fail-over IP connectivity.”

Connectivity Use Cases:

  1. Enterprises needing DIA/fiber hand-off circuits for large buildings and managed router monitoring.
  2. Customers colocating servers and requiring Ethernet/fiber cross-connects and multi-carrier failover connectivity.

💼 Who It Serves

  1. Large buildings / multi-tenant properties (MTU/MDU) seeking a single IT vendor for broadband + building tech systems.
  2. Property operators needing integrated services: internet, voice, TV, wiring, access control, surveillance, and energy monitoring.