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University of Maine System

About University of Maine System

University of Maine System (UMS) is a public university system in Maine (USA), established in 1968. UMS operates a system-wide IT services organization and an online IT service portal (TeamDynamix) used to deliver support and infrastructure services to faculty, staff, students, and other affiliated users. Through Networkmaine (a unit of UMS), the system also provides Maine’s Research & Education (R&E) community with high-bandwidth, low-latency connectivity and related services (internet transit, Internet2 connectivity, and select hosting/security services) supporting education, research, and public service institutions across the state.

⚙️ Facility Highlights

Data Center Footprint:

  1. UMS publishes “Virtual Server Hosting” as an IT service under Infrastructure → Data Center Services, but does not publish a directory-ready list of data center facilities, addresses, or sites.
  2. Data center facility names/locations supporting UMS internal hosting: Not publicly listed.

Facility Design & Infrastructure:

  1. Power/cooling design, redundancy (e.g., N+1), tier rating, security controls, and density limits: Not publicly listed.
  2. Colocation form factors (racks/cabinets/cages/suites) and commercial colocation availability: Not publicly listed (and not explicitly marketed as a service on the portal pages reviewed).

Service Portfolio Overview:

  1. Virtual Server Hosting (virtual and physical computing resources; OS not included per service note).
  2. WAN Backbone (MaineREN) (connects LANs and campus-area networks to each other and internet service).
  3. Virtual Private Network (VPN) (secure off-site access to university networks; “OpenVPN” listed).
  4. Through Networkmaine (UMS unit):
  5. Internet Transit (subscribes to multiple ISPs; “over 50 Gbps” aggregate bandwidth stated).
  6. Internet2 regional connector (Networkmaine as connector to Internet2).
  7. Hosting services including managed DNS and website hosting (for K-12 and public library members), plus email forwarding (listed on Services page).
  8. Security services including DNS security / web content filtering (Cisco Umbrella), on-demand DDoS mitigation (Akamai partnership), and incident notification/response participation (REN-ISAC mentioned).

🔐 Security & Compliance

Infrastructure Resilience:

  1. Facility resilience and redundancy details for UMS hosting environments (power/cooling topology, generator runtime, etc.): Not publicly listed.
  2. Networkmaine describes resiliency via geographically diverse routes and multiple peering points in MaineREN’s design (internet transit context).

Physical & Logical Security:

  1. Data center physical security (guards/CCTV/mantraps), access controls, and segregation of hosted environments: Not publicly listed on the portal pages reviewed.
  2. Networkmaine provides security services including DNS-layer filtering (Cisco Umbrella) and on-demand DDoS mitigation (Akamai partnership), plus incident notification/response collaboration (REN-ISAC referenced).

Compliance & Standards:

  1. UMS/Networkmaine data center or hosting compliance certifications (ISO/SOC/PCI/HITRUST, etc.): Not publicly listed on the pages reviewed.

🌐 Connectivity & Carrier Access

Carrier Neutrality:

  1. Carrier-neutral facility status, meet-me room details, carrier lists, or interconnection colocation details: Not publicly listed.

Network Capabilities:

  1. WAN Backbone (MaineREN) is listed as a UMS IT service connecting LANs/campus networks to each other and internet service.
  2. Networkmaine provides Internet Transit and states it subscribes to three ISPs totaling over 50 Gbps aggregate bandwidth (as described on Network Services page).
  3. Networkmaine is a regional connector to Internet2 (100 Gbps backbone noted in the Internet2 description on Network Services page).

Connectivity Use Cases:

  1. K-12 schools, public libraries, higher education, research institutions, and government entities connecting to MaineREN/WAN backbone services (availability list shown in the WAN Backbone service entry and MaineREN participation framing).
  2. R&E institutions requiring resilient internet access and Internet2 connectivity (Networkmaine internet transit + Internet2 connector positioning).

💼 Who It Serves

  1. UMS internal community: faculty, staff, students (and additional audiences depending on service) using the UMS Services Portal for infrastructure and support services.
  2. Maine R&E community served by Networkmaine, including higher education and research entities, plus statewide K-12 schools and public libraries via program delivery.