visual online

Visual Online S.A. is a Luxembourg-based internet service provider and hosting/colocation operator headquartered in Contern, Luxembourg. The company states it was established in 1996 and operates as an Internet Access and Service Provider in Luxembourg and internationally, backed by ownership ties to Post Luxembourg Group (51% EPT / 49% Trade-Comm, per Visual Online’s corporate disclosures).

⚙️ Facility Highlights

Data Center Footprint:

1. Colocation offered via rack units and full racks, marketed as located at Visual Online’s “Datacenter” and at a partner data center site in Windhof (Tier IV) for certain rack products.
2. Primary company headquarters is in Contern, Luxembourg.

Facility Design & Infrastructure:

1. Power continuity: UPS and diesel generators are explicitly described for colocation infrastructure continuity.
2. Cooling: Hot aisle / cold aisle cooling is described for colocation environments; the data center page describes air conditioning and humidity regulation and a “Cold Isle/Hot Isle” system.
3. Fire protection: Visual Online describes fire detection and extinguishing systems designed to detect hazards quickly and initiate countermeasures.
4. Redundant connectivity: “Redundant fibre optic loops” are described for internet connectivity in the colocation environment.
5. Colocation form factors (racks/cabinets/cages/suites) and density limits: Not publicly listed as formal specifications (beyond “rack units” and “full rack” product descriptions).

Service Portfolio Overview:

1. Colocation: Rack Units (“Business”) and full rack options; remote hands is explicitly offered as an available service.
2. Dedicated servers (bare metal): Dedicated server products with root access and OS choice (Linux/Windows Server) are listed.
3. Shared hosting: Shared hosting plans with included SSL (Let’s Encrypt) are marketed.
4. Hosted email: “E-Mail Mailbox” service with IMAP/SMTP/POP and anti-virus/spam filtering.
5. Email security: “Cloud Security” product for filtering (spam/antivirus) to protect on-prem mail servers.
6. Business internet (DIA): “FiberConnect” is marketed as DIA – Direct Internet Access, with symmetric capacity and BGP4 option.

🔐 Security & Compliance

Infrastructure Resilience:

1. Colocation infrastructure highlights include UPS + diesel generators, plus cooling and redundant fibre loops.

Physical & Logical Security:

1. Visual Online explicitly lists access control measures for the data center (authorized access, camera surveillance, personnel, access control, and “numerous other measures”).
2. Additional physical security details (mantraps, cages, ISO controls, etc.): Not publicly listed.

Compliance & Standards:

1. ISO / SOC / PCI / etc. certifications: Not publicly listed on the pages reviewed (hosting + corporate pages retrieved).

🌐 Connectivity & Carrier Access

Carrier Neutrality:

1. Carrier neutrality / on-site carrier list: Not publicly listed.

Network Capabilities:

1. DIA (Direct Internet Access): FiberConnect offers symmetric internet access (100 Mbit/s to 10 Gbit/s), dual-stack IPv4/IPv6, and BGP4 setup availability; described as based on a “carrier-grade ethernet fabric.”
2. Colocation connectivity: Rack Unit page states the server is “directly connected to the most important internet exchanges via our high-performance network” (no exchange list provided).
3. Autonomous System: Visual Online is listed as AS9008 in PeeringDB.

Connectivity Use Cases:

1. Enterprises needing dedicated internet access (DIA) with BGP and scaling bandwidth.
2. Customers colocating hardware and using remote hands + resilient power/cooling/links.

💼 Who It Serves

1. Business customers needing colocation (rack units / full racks) and remote hands.
2. Organizations needing dedicated servers (bare metal) and traditional hosting/email services.
3. Luxembourg businesses needing DIA / FiberConnect connectivity with optional redundancy and BGP.