Best Practices for Choosing a Colocation Provider

8 Jan 2024 by Colocation

In the digital age, businesses heavily rely on data centers to store and manage their critical information. However, maintaining an in-house datacenter can be costly and resource-intensive. This is where colocation providers come into play.

Choosing the right colocation provider is a crucial decision for businesses looking to outsource their data center solutions. In this blog, we will explore the key factors businesses should consider when selecting a colocation provider.

Reliability and Uptime

One of the most crucial factors to consider when choosing a colocation provider is the reliability and uptime guarantee they offer. Downtime can have severe consequences for businesses, resulting in financial losses and a tarnished reputation. Therefore, it is essential to select a provider that can ensure high availability and minimize the risk of downtime.

A reliable colocation provider will implement redundancy measures such as multiple power sources, backup generators, and robust cooling systems. These measures help to mitigate the impact of any potential failures and ensure uninterrupted operations. By having redundant systems in place, providers can minimize the risk of downtime caused by power outages or equipment failures.

To determine the reliability of a colocation provider, it is crucial to investigate their track record and customer reviews. Look for providers with a history of delivering on their uptime guarantees and providing consistent service. Customer reviews can provide valuable insights into the provider's performance and reliability.

By considering these factors, businesses can select a colocation provider that offers the highest level of reliability and uptime, minimizing the risk of costly disruptions.

Physical Security

The physical security of the data center facility is paramount. Data breaches and unauthorized access can have severe consequences for businesses. Evaluate the colocation provider's security measures, including 24/7 monitoring, access controls, surveillance systems, and biometric authentication. It is also essential to inquire about their disaster recovery and business continuity plans to mitigate risks.

Scalability and Flexibility

As businesses grow and evolve, their needs for data storage, processing, and connectivity also change. It is essential to partner with a colocation provider that can accommodate this growth and provide the necessary resources. When considering a provider, assess their ability to scale up or down the resources as needed. This includes evaluating their available space, power capacity, and connectivity options.

A reliable colocation provider should have ample physical space and power infrastructure to support your current requirements and future expansion plans. They should also offer a variety of connectivity options to meet your growing bandwidth needs. By ensuring that the provider can easily scale their resources, businesses can avoid the hassle of migrating to a new facility or investing in additional infrastructure when their needs change.

It is also crucial to look for colocation providers that offer flexible contracts. Long-term commitments can be restrictive and may not align with the changing needs of a business. Opting for providers that allow for adjustments and offer shorter-term contracts gives businesses the flexibility to adapt their colocation arrangements as their requirements evolve.

Connectivity Options

Data centers play a crucial role in enabling seamless communication between a business's infrastructure and the outside world. To ensure optimal performance, it is essential to consider the connectivity options provided by the colocation provider. Assessing their network carriers, internet service providers (ISPs), and peering options can give businesses insights into the quality and reliability of the connections available.

The availability of diverse network routes and low-latency connections is vital for reducing latency and enhancing the overall performance of applications and services. A well-connected data center with a robust network infrastructure can offer high-speed connectivity, allowing for efficient data transfer and smooth user experiences.

By partnering with a colocation provider that prioritizes connectivity, businesses can ensure that their infrastructure remains seamlessly connected to the outside world, enabling efficient communication and data transfer.

Service Level Agreement (SLA)

A robust Service Level Agreement (SLA) is crucial in establishing clear expectations and obligations between a business and its colocation provider. The SLA should cover critical aspects such as uptime guarantees, response times for support tickets, and penalties for breaches. By carefully reviewing the SLA, businesses can ensure that it aligns with their specific requirements and provides a level of service that meets their needs.

The uptime guarantee outlined in the SLA is particularly important as it determines the level of availability and reliability that the colocation provider commits to. It is essential to understand the percentage of uptime guaranteed and any compensation or penalties attached to breaches of that guarantee.

The SLA should say how quickly support will respond to tickets. This makes sure that help is available fast if there are any problems. It should also explain what to do if there are bigger problems that need more help from higher-level support.

By thoroughly reviewing and understanding the SLA, businesses can have confidence in the level of service they can expect from their colocation provider. It allows for transparency and accountability, ensuring that both parties are aware of their responsibilities and obligations.

Compliance and Certifications

Depending on your industry, regulatory compliance may be crucial. Verify if the colocation provider meets the necessary certifications such as SSAE 18, ISO 27001, HIPAA, or PCI DSS. These certifications demonstrate the provider's commitment to security, privacy, and operational standards. Compliance with applicable regulations helps protect your data and ensures adherence to legal requirements.

Customer Support and Managed Services

Efficient and responsive customer support is crucial for effectively managing data center operations. When evaluating a colocation provider, it is essential to assess their support capabilities. Look for providers that offer dedicated account managers who can serve as the primary point of contact and ensure prompt communication and issue resolution.

Technical expertise is another important aspect to consider. The company you hire to host your server should have experts who know how to run a data center and can help you when you need it. They should have a hotline that is open all day, every day so they can help you whenever you need it, no matter what time it is.

Furthermore, inquire about any managed services offered by the provider. These services can include remote hands assistance, where technicians can perform tasks on your behalf, hardware troubleshooting to quickly address any equipment issues, server management to optimize performance and security, and data backup services to safeguard your valuable information.

When a business works with a colocation provider that has good customer support, they can make sure their data center runs smoothly and doesn't have many problems. This also means they won't have to worry too much because experts are there to help if anything goes wrong.


Picking the right colocation provider is a very important choice for your business. It can affect how well your data center works. To make sure you choose the best one, think about things like how dependable they are, how secure their location is, if they can grow with your business, what types of connections they offer, if they have agreements for service levels (SLAs), if they follow rules and regulations, and how good their customer support is. This will help you find a colocation provider that fits all of your needs and makes a great partnership.

Conduct thorough research, visit facilities, and engage with references to make an informed decision. Choosing a good colocation provider can help your data center work better. This will make it easier for your business to do well in the digital world.

Author Colocation provides consulting and engineering support around colocation and has developed a platform for Datacenter Colocation providers to compete for your business. It takes just 2-3 minutes to create and submit a customized colocation RFP that will automatically engage you and your business with the industry leading datacenter providers in the world. provides a platform to view and research all the datacenter locations and compare and analyze the different attributes of each datacenter. Check out our Colocation Marketplace to view pricing from top colocation providers.  


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