ServiceNow Canada

ServiceNow Canada delivers the ServiceNow AI Platform, a cloud-based enterprise workflow and automation platform for Canadian public-sector organizations, enterprises, financial services firms, telecom providers, healthcare organizations, technology teams, and regulated industries. The platform supports digital modernization across IT, customer service, employee experience, security, risk, operations, application development, and AI governance. ServiceNow operates Canadian offices in Toronto, Montréal, and Vancouver, and has announced expanded Canadian-hosted AI-ready infrastructure for public sector adoption.

ServiceNow’s platform portfolio includes IT Service Management, IT Operations Management, Customer Service Management, Security Operations, Governance, Risk, and Compliance, Field Service Management, Strategic Portfolio Management, IT Asset Management, AI agents, AI Control Tower, workflow automation, low-code application development, integration, and digital infrastructure management. The ServiceNow AI Platform integrates with cloud environments, data sources, systems of record, collaboration tools, and AI agents to coordinate work across enterprise departments.

ServiceNow Canada’s differentiators include Canadian office coverage, Canadian-hosted AI-ready infrastructure investment, public-sector modernization capabilities, and an enterprise compliance program spanning third-party audits, ISO certifications, SOC attestations, privacy controls, encryption, key management, and regulated-market support. ServiceNow’s 2025 Canada investment includes CA$110 million, a new Canada Centre of Excellence, approximately 100 Canada-based jobs, and enhanced Canadian-hosted infrastructure with advanced data residency, security, privacy, and operational controls.

🛠️ Service Portfolio Overview

1. AI Platform: ServiceNow AI Platform for workflow automation, AI agents, AI governance, and enterprise orchestration
2. IT Workflows: IT Service Management, IT Operations Management, IT Asset Management, and digital infrastructure operations
3. Security & Risk: Security Operations and Governance, Risk, and Compliance workflow automation
4. Customer & Employee Workflows: Customer Service Management, Field Service Management, HR and employee experience workflows
5. Application Development: Low-code workflow application development and platform integration

🔒 Security & Compliance

1. ISO 27001: Certified organization since 2012
2. ISO 27017: Cloud-specific information security controls certification since 2018
3. ISO 27018: Public-cloud PII protection certification since 2016
4. ISO 27701: Privacy Information Management System certification received in 2020
5. ISO 42001: Artificial Intelligence Management System certification
6. SOC: SOC 1 Type 2 attestation since 2011 and SOC 2 Type 2 attestation since 2013

🏭 Who It Serves

1. Public Sector: Federal departments, agencies, crown corporations, provincial governments, and major cities
2. Enterprise IT: Organizations modernizing IT services, operations, assets, and digital workflows
3. Regulated Industries: Financial services, healthcare, telecom, and other compliance-driven environments
4. Security Teams: SecOps, risk, governance, and operational resilience teams
5. AI Governance Buyers: Organizations deploying AI agents, workflow automation, and AI oversight programs

🌐 Canadian Presence

1. Toronto Office: 161 Bay Street, Suite 1300, Toronto, ON M5J 2S1
2. Montréal Office: 6650 St Urbain Street, Suite 500, Montreal, QC H2S 3G9
3. Vancouver Office: Robson Square, 777 Hornby Street, Suite 600, Vancouver, V6Z 1S4
4. Canada Centre of Excellence: New in-country expertise hub supporting Canadian public sector AI and cloud deployments

Add Provider Features

Title: Canadian AI Infrastructure

Description: ServiceNow is investing CA$110 million in Canadian-hosted AI-ready infrastructure for public sector modernization.

Title: Enterprise Workflow Platform

Description: The ServiceNow AI Platform automates IT, security, customer, employee, risk, and operations workflows across enterprises.

Title: Regulated Market Controls

Description: ServiceNow supports regulated customers with ISO certifications, SOC attestations, encryption, key management, and privacy controls.

Title: Canada Office Coverage

Description: ServiceNow operates Canadian offices in Toronto, Montréal, and Vancouver with expanded public-sector delivery capacity.